Appalachian Iron fully understands the importance of your privacy. As an Australian Privacy Principle entity, we respect your rights under the Privacy Act 1988 (Privacy Act).

This privacy policy sets out how we collect, use, store and disclose your personal information. By giving us your information, you are agreeing for us to process it in the ways described here.

We may modify this policy from time to time by publishing it on our website. We encourage you to check our website periodically to ensure that you are aware of our current privacy policy.

What information do we collect?

“Personal information” is information about an individual who is either identified in the information or easily identifiable from the information.

We may collect personal information from you when:

  • you enquire about Appalachian Iron through one of our website forms;
  • we have other business dealings with you (eg as supplier or in relation to a transaction).

The types of personal information we may collect from you include:

  • general personal or business details such as your name, company name, job title, contact number, address and email address;
  • only where relevant and with your consent, demographic information such as postcode, preferences and interests; and
  • other information relevant to customer surveys and/or offers

Why do we collect, use and disclose your personal information?

We may use your information to:

  • respond to communications and inquiries that you send to us;
  • prepare invoices and process payments;
  • promote the function, safety, and security of our services; and
  • conduct, monitor and analyse our business and internal operations;
  • for other legitimate and lawful business purposes, including complying with applicable laws and our other regulatory, accounting, reporting or professional obligations; and
  • protect, exercise or defend our legal rights.

We take great care to maintain the confidentiality of information given to us and will not disclose this information to third parties without your consent unless we are required to do so by the law.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Right of Access

Should you require to gain access to or obtain a copy of the personal information we have acquired from you and recorded to our systems, please write to or e-mail us at the above address and we will immediately comply.

Right of Erasure

In the event that, for any reason, you would like to demand for the full erasure of your personal information in our database, you can do so by writing to or e-mailing us and we will grant your request without delay.


We also make limited use of cookies and other similar tracking technologies on this website. We use cookies to measure usage sessions, to better understand how our website is used (including which areas of the site attract traffic). We also use cookies to improve the functionality of our website – for example, if we provide a notice or update regarding a significant change to the law, we may use cookies to ensure that you do not receive this notice with each page you access on our website.

When cookies are used on this site, they are used to store information relating to your visit such as a unique identifier, or a value to indicate whether you have seen a web page. The information collected by a cookie or other tracking device does not contain your personal information.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.

Third party’s websites and cookies

When you visit our website, you may receive cookies from third party websites or domains. We will use reasonable endeavour to identify these cookies before they are used so that you can decide whether or not you wish to accept them but this will be at your own risk. More information about these cookies may be available on the relevant third party’s website.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint.

Any complaint will be investigated by the board and the outcome of that investigation communicated to you (please allow at least 30 days for us to do so).

If you are not satisfied with the outcome of any internal investigation that we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at or on 1300 363 992. More information is available on the OAIC’s website.

Contact us

If you would like more information concerning how we handle your information or our approach to privacy, or to exercise any of your rights outlined above, please contact